Frequently Asked Questions

Everything you need to know about your ULTIMAL experience.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I determine my size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.

Are ULTIMAL products sustainably made?

We are committed to ethical manufacturing. 80% of our current collection uses organic cotton or recycled polyester, and we audit all our partner factories annually.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.